Streamline your customer experience


About Us

With a history of over 34 years, REL Systems (formerly known as Qmatic System (S) Pte Ltd) is the leading specialist in Queue Management Solutions for various corporates and institutions. With a primary mindset to improve customer experience, REL Systems strives to provide solutions that will optimize customer face-to-face experience through the use of its highly advanced Customer Experience Management (CEM) platform. We are constantly looking out to improve the experience of our customers and aim to create a long-lasting impression.

We firmly believe that today’s customers are in power. Our success in the industry comes from how well we address the demands and needs of our customers. By delivering exceptional customer experiences, we believe that we can help you to acquire new customers and also retain existing customers, at the same time with reduce costs and improve efficiency. Headquartered in Singapore, REL Systems also have regional offices in Kuala Lumpur, Malaysia. 

What we do best?

Virtual Queue Solutions

A system that places customers in virtual waiting queue. No physical wait to get the service you need. Managing customers journey with minimal interactions, virtual check in and social distancing. Virtual queue that smooths out the waiting experience.

Queue Management System

Create the best customer experience by streamlining your customer journey. Our holistic solutions are highly scalable, integrable and easy to implement


No unnecessary queuing or waiting is needed with E-appointment. Allow your customers to schedule appointments online before arrival. Giving them the optimal convenience and sense of control

Feedback System

Great customer experience is through understanding your customers. Feedback system allows you to gather insights and shape your customer journey through continuous improvements

Room Booking System

Have absolute control over meeting room reservations. Streamline your workflow and avoid double booking of meeting rooms. Access it at anytime and anywhere with your device

Increase Customer Experiences

Empowering customers and delivering seamless and personalized journey

Reduce Cost

Reduce transaction time and resulting in shorter lead time and thus optimizing service levels

Customize in few steps

Changing terminal point, role permissions or TV displays can be done in just a few steps in settings. User-friendly with sleek functionalities


Create and manage schedules

Manage schedules and adapt to current situations in real time

Measure everything with a few clicks

Reports generates on a daily, weekly, monthly basis. Customization to reports are available

Increase Profit

- Attract more customers
- Increase conversion rates
- Reduce walkaways and no shows

How it works?


Our Clients

Our Pride


Reach out to us for inquiries and information on how we can facilitate your customer journey

We will respond to you within 24 hours! 

Contact Us

Call Us

+(65) 6271 3898 

+(603) 6734 0897

Find Us


Blk 163 Bukit Merah Central #03-3591 Singapore 150163


B-5-3A, Block B, Ativo Plaza,
1 Jalan Pju 9/1, Damansara Avenue,
Bandar Sri Damansara,
Kuala Lumpur 52200
Wilayah Persekutuan