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How To Do A Patient Waiting Time Analysis

  • Post category:Healthcare

The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are catching up fast. With private options and online ‘digital health’ services growing, patients are deciding how they want to receive their healthcare. To become a patient’s preferred healthcare provider these days, you have to put the patient experience front and center. That means putting an end to one of the top complaints – long wait times. Learn how doing a patient waiting time analysis can help make long wait times a thing of the past.

Long patient wait times are no longer acceptable

As more of the population lives in a digital world, we are used to instant gratification. Frustration and dissatisfaction peak as we wait for service with no information, sense of order, or in stressful circumstances.

As a customer of a service, we view the entire experience as one involving many touch-points including communications and physical interactions.

Often in healthcare, many touch-points include excessive waiting times and digital transformation is slow due to political budget pressures, legacy infrastructures, and a requirement for widespread cultural change.

Analyzing Patient Wait Times

It is important when looking at ways to reduce patient waiting times that the whole patient experience is considered.

As you can see there are many areas of the patient journey which can add up to a very lengthy experience.

Digitizing the Patient Journey

With a connected patient journey, it is possible to have critical insights into the complete experience and implement improvements to reduce the actual and perceived wait times. Our guide, how digitizing the patient journey reduces wait times looks at this topic in more detail.

Connecting the Patient Experience:

Digital transformation of healthcare provides many advances, including the improvement of the patient experience.

If you’d like to learn more about patient experience, how to measure it and how to improve it, download The Complete Guide to Patient Experience.

Credit to: Dixie Thamrin